Troubleshooting

DivingStationCopy Anchor Link

• If pairing fails

• If hand calibration does not work properly

• If the SteamVR add-on does not start

1. Restart DivingStation.

2. If the issue persists, restart SteamVR.
3. If restarting both does not resolve the issue, check the SteamVR add-on management settings to ensure the "Diver-X" add-on is not disabled.
   • Open SteamVR settings.
   • Under Advanced Settings, select Show.
   • Select Startup / Shutdown.
   • Select Manage Add-ons.
   • If "diver-x" is turned off, switch it on.

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CommunicationCopy Anchor Link

If communication is slow or laggyCopy Anchor Link

Open DivingStation, select Devices, and check the ping for each device.

1. If the dongle's ping is around 100 ms or higher:
   • The USB connection may be unstable. Try connecting the dongle to a different USB port.
2. If the Left or Right device ping is around 100 ms or higher:
   • Change the communication channel, as the signal may be interfering with other devices.
   • Check if another device's dongle is plugged in near the ContactGlove2 dongle. If so, move them apart.

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SteamVRCopy Anchor Link

If the ContactGlove2 icon appears in SteamVR but fingers do not moveCopy Anchor Link

Possible causes:

1. DivingStation is not open
   • If DivingStation is not running or the gloves are not connected, finger movement will not be detected in SteamVR.
2. DivingStation and SteamVR are not communicating
   • Open the Control Panel → System and Security → Windows Defender Firewall → Select Allowed Apps.
   • Find divingstation.exe and check whether it is allowed on the trusted network type you are using.

If the issue persists

If the problem continues, your security software may be blocking communication. Check its blocking history and application-specific permissions. If the issue persists, contact support.

If the ContactGlove icon remains gray and hands do not appear in SteamVRCopy Anchor Link

Your tracker role settings may not be configured correctly. Please review and adjust the settings.

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Device IssuesCopy Anchor Link

If an error occurs during firmware updatesCopy Anchor Link

Try the following steps:

1. Restart the glove and attempt the update again.

   • Turn on the glove before connecting it to the PC, and ensure the LED blinks blue or orange.
   • During the firmware update, the glove's LED should turn green.

2. Restart your PC.

   • Ensure no other applications are using the glove's COM port.

3. Check that the cable used to connect the glove to the PC is functioning properly.

4. Verify that the USB port used for the glove or dongle is working correctly.

5. If using an externally powered USB hub, try connecting the dongle or glove to the hub and performing the update.

If the issue persists after these steps, please contact support.

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If the glove LED is greenCopy Anchor Link

If the LED remains green when firmware is not being updated, the device has failed to start. Please restart the glove.

If the glove LED is blinking pinkCopy Anchor Link

A communication error has occurred. Restart the glove and check for nearby wireless interference before reconnecting.

If the glove shuts down shortly after startup with a short beepCopy Anchor Link

The battery protection shutdown has been activated to prevent over-discharge. Recharge the glove and try turning it on again.

If the dongle is inserted but not recognizedCopy Anchor Link

Press the Settings button in the top-right corner of DivingStation and click Install USB Driver.

If the glove does not show a red charging LED while chargingCopy Anchor Link

ContactGlove2 is designed to pause charging when it becomes too hot to allow cooling.
Turn off the glove and wait for it to cool before attempting to charge it again.

If the battery level displayed in DivingStation is incorrectCopy Anchor Link

During charging, the battery level displayed in DivingStation may be inaccurate.
This does not affect operation, so there is no need for concern.