troubleshooting

communicationCopy Anchor Link

Communication is slow/I feel a delayCopy Anchor Link

Select Devices on DivingStation and check the ping of each device.

1. Dongle ping is around 100 (or higher)
   • The USB connection may be bad. Try plugging the dongle into another port.
2. Left or Right ping is around 100 (or higher)
   • Change the channel. Radio waves may be interfering with other devices.
   • Check if the dongle of another device is stuck near the dongle. Please connect to PC away from other dongles.

SteamVRCopy Anchor Link

I can see the Diver-X logo on SteamVR, but I can't move my fingerCopy Anchor Link

Possible causes are:

1. DivingStation is not open
   • Fingers will not move on SteamVR if the DivingStation is not open or if it is open but not connected to the glove.
2. DivingStation and SteamVR are not communicating
   • Launch Control Panel and select System and Security > Windows Defender Firewall > Allowed apps.
   • Find divingstation.exe and check whether it is allowed on the trusted network type you are using.

When things go wrong

If it still doesn't work, security software may be blocking communication. Check its blocking history and application-specific permissions. If the issue persists, contact support.

ContactGlove1 icon remains gray and hands are not visible in SteamVRCopy Anchor Link

There is a high possibility that the tracker's role setting is not done. Please review the settings.

SteamVR crashes when the add-on is enabledCopy Anchor Link

The SteamVR driver may be missing a required dependency. Try installing the latest Microsoft Visual C++ Redistributable on your PC.

DevicesCopy Anchor Link

An error occurs during a firmware updateCopy Anchor Link

1. Restart the glove and try the update again. Turn it on before connecting it to the PC and check that its light flashes blue or orange. The light is green during a firmware update.
2. Restart the PC and check that no other application has opened the glove's COM port.
3. Check the cable and the USB ports used for the glove and dongle.
4. If available, try connecting the dongle or glove through an externally powered USB hub.

If the issue persists, contact support.

The glove light is greenCopy Anchor Link

If the light remains green when the glove is not updating firmware, startup has failed. Turn the glove off and on again.

The glove light flashes pinkCopy Anchor Link

A communication error has occurred. Restart the glove, check for nearby radio devices, and reconnect it.

The glove shuts down with a short beep immediately after startupCopy Anchor Link

The battery protection shutdown has activated. Charge the glove and turn it on again.

Dongle is not recognized even though it is insertedCopy Anchor Link

Press the upper right setting button and press the "Install USB driver" button.

The red light on the glove does not come on even though it is chargingCopy Anchor Link

ContactGlove1 is designed to stop charging in order to cool down when it has a certain amount of heat. Please turn off the glove and charge it after a while.

The remaining battery level displayed on the DivingStation is incorrectCopy Anchor Link

While charging, the remaining battery level displayed on the DivingStation may be incorrect. Please be assured that there is no problem in operation.

The tracker pops outCopy Anchor Link

You can download the 3D data of the injection prevention parts from here and create them with a 3D printer. https://drive.google.com/drive/folders/1TTIp6JGvdQ5v2gMpvVG9b3fd5-1N74eJ?usp=sharing